Customer experience specialist

Manage customer interactions, resolve issues, and ensure seamless support experiences for all users.

Department

Part time

Type

Remote / Full-time

Date

March 23, 2026

Country

Brazil

Job description

We are looking for a customer experience specialist to enhance user satisfaction for Tubix SaaS products. You will handle customer interactions, resolve issues, and ensure smooth user journeys while maintaining high service standards and long-term customer relationships.

As a customer experience specialist, you will support users, resolve issues, and improve satisfaction. You will ensure smooth communication and maintain strong relationships while enhancing overall SaaS user experience.

Job responsibilities

Manage customer interactions, resolve issues, and ensure seamless user experiences while maintaining service quality and building strong customer relationships.

Handle customer queries and provide timely support solutions
Resolve issues and ensure customer satisfaction consistently
Maintain communication across multiple support channels
Gather feedback to improve products and services quality
Build strong relationships with customers for retention

Administrative Oversight

Oversee customer support operations, monitor service quality, coordinate with teams, analyze feedback, and implement improvements to enhance customer satisfaction and overall SaaS experience.